Acer Nitro 5 AN515 screen issue with dim yellow colors and after images

kmmck

Specifications:
-Acer Nitro 5 AN515 Laptop
-Processor, AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx, 2300 Mhz
-OS, Windows 10 Version 10.0.19042 Build 19042

In-Depth Description of Issue:
-The screen suddenly dims
-at worst, the screen randomly changes between dimmed to super bright then vice versa again
-the colors also shuffle intensely (e.g. white icons become more yellow)
-the screen quality also gets pixelated and blurry
-the screen also has weird "burn in" where the previous pictures are visible in different apps

Question:
Do you guys think this is a hardware issue or software issue? I have attempted the method to uninstall the video driver and restart my computer but it did not work. 

Attached below are links to videos of the issue,
Link 1: https://drive.google.com/file/d/1sfXM8aSekdB70BJgf4ITEllEmb2Vo4i4/view?usp=sharing
Link 2: https://drive.google.com/file/d/1su3SJPGZJvAHpRa6kRCALShXa9LiFTSg/view?usp=sharing

Context for the videos:
-these videos show the issue on my screen
-unfortunately the darkening and the yellow tint is not obvious
-however the "burn in" and the afterimages are very visible

Commodore_1995#

What is the exact model? Example AN515-43-58VH. Do this too:

a) disable automatic brightness in the power options;

b) disable the bluelitghshield in acer quick access;

c) disable the night light in the windows settings

kmmck

Unfortunately none of this worked. The screen is still very dark and a lot of burn in is occuring.

What is the exact model? Example AN515-43-58VH. Do this too:

a) disable automatic brightness in the power options;

b) disable the bluelitghshield in acer quick access;

c) disable the night light in the windows settings

Commodore_1995#

What is the exact model? Example AN515-43-58VH. Can you send some pictures of the problem?

Easwar

Hi kmmck,

Are you facing this problem from the beginning. If it is not you can reset the unit.