SF114-32-C736 SSD not recognised

System

This discussion was created from comments split from: Acer Swift 1 (SF114-32-C4PZ) upgrade to m.2 SSD?.

sally900s

I have added a WD Blue SN550 NVMe SSD with 256gb to my SF114-32-C736 based on the information on this site and the bios does not recognise the SSD.  I have upgraded the bios and it still does not recognise it.  Windows does not recognise the SSD either.  Any suggestions?

sally900s

CloudDevelopment said:

Hello,

Sharing fails and successes with adding additional M.2 SSD harddrive; SATA support for M.2 is relevant.
The difference/reason is the compatibility and use of SATA. The Intel M.2(both) wont be recognised by the bios or windows on the Acer Swift SF114-32.

Not compatible(not working); Intel SSD 660p 512Gb & 1Tb nVME (trough M.2 slot).
Compatible (working); WD Blue 2TB (B+M slot).

Hope it helps with other people there good interest of expanding internal-harddrive storage of the Acer Swift 1 | SF114-32, but the WD Blue M.2 2Tb is recognised and works like a charm. Above results are based on actual testing.

Hope it add's,

I tried the 256gb version and it is not recognising it.

CloudDevelopment

Hi Sally,

At first time use, of a new ssd-hdd-drive could require some additional settings and testing.

You could use a free tool like HWInfo to see if the inserted SSD drive in the M.2 slot is detected and recognised/use-able on bios-level. All my non-working Intel examples (at that time) were detected but 'un-useable' @HWInfo. I'm not having the correct value of the parameter at hand. But with HWInfo you should be able to see if the hardware detects a SSD I the M.2 or not compatible.

When recognised, a new hard drive should also be initiated for the first time. E.g. trough Windows-bootable-installer(new windows installation) or inside windows with the tool 'device manager' and 'disk manager'. 'device-manager' is to see if the m.2 SSD is recognised as hardware. 'disk manager'  for settingup a new partition on the not-yet-partioned m.2 SSD.

Finally, most SSD-brands (Samsung, Western Digital, etc.) also provide a (trough online download) a tool for additional settings and features like SSD-firmware, etc.

Good luck!

billsey

Unfortunately support for NVMe drives was a motherboard option on the SF114-32 models. Some support it, some do not. All the SSDs they shipped in the model seemed to be SATA, so you are much safer running an M.2 SATA SSD instead of the faster NVMe drives.

sally900s

CloudDevelopment said:

Hi Sally,

At first time use, of a new ssd-hdd-drive could require some additional settings and testing.

You could use a free tool like HWInfo to see if the inserted SSD drive in the M.2 slot is detected and recognised/use-able on bios-level. All my non-working Intel examples (at that time) were detected but 'un-useable' @HWInfo. I'm not having the correct value of the parameter at hand. But with HWInfo you should be able to see if the hardware detects a SSD I the M.2 or not compatible.

When recognised, a new hard drive should also be initiated for the first time. E.g. trough Windows-bootable-installer(new windows installation) or inside windows with the tool 'device manager' and 'disk manager'. 'device-manager' is to see if the m.2 SSD is recognised as hardware. 'disk manager'  for settingup a new partition on the not-yet-partioned m.2 SSD.

Finally, most SSD-brands (Samsung, Western Digital, etc.) also provide a (trough online download) a tool for additional settings and features like SSD-firmware, etc.

Good luck!

Thanks for the information.  I had checked Windows device manager yesterday and it does not recognise the card.  Downloaded the dashboard from Western Digital today and it could not find the card either.

CloudDevelopment

@sally900s I hope you can return the drive or use it for something else. If trying again; SATA M2 SSD. You current drive is just to fast

sally900s

CloudDevelopment said:

@sally900s I hope you can return the drive or use it for something else. If trying again; SATA M2 SSD. You current drive is just to fast

I bought a SATA M2 SSD and it's working.  It cannot be seen in the BIOS settings but its working in Windows  

sally900s

I would like to thank everyone for your help and I am happy that I now have some extra disk space on the laptop. 

Commodore_1995#

Does ssd not appear in the bios information tab?