touchpad not work!!! - A715 75G

amspng7
amspng7 Member Posts: 3 New User
edited February 2021 in Aspire Laptops
I bought new acer A715 75G laptop with new windows but its touchpad doesn't work!
I search my problem and do all thing in the web still doesn't work!
even the windows not recognize the device (drivers installed)

//​​​Edited the content to add model name on title.

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon

    amspng7

    try fn f7 or f7 . its a toggle. 
    Accept if its Helpful.   B)
  • amspng7
    amspng7 Member Posts: 3 New User
    not work
    i test all of this and not working
    even reinstall new windows
  • andylee
    andylee Member Posts: 3 New User
    Hello @amspng7
    If it is not working, then contact the Acer Customer Care - https://www.acer.com/ac/en/US/content/contacts

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    amspng7 said:
    not work
    i test all of this and not working
    even reinstall new windows
    Try a full factory reset. if its still not working then it can hardware issue. 
    Accept if its Helpful.   B)
  • amspng7
    amspng7 Member Posts: 3 New User
    its done
    its a windows problem  
    downgrade your windows to 2019 update and it will be fixed