External acer DVD Writer is being recognised as a Disk drive Swift 3,

CindyC
CindyC Member Posts: 4 New User
edited February 2021 in Swift and Spin Series
hi, i have a Swift 3, was given a Acer external USB DVD Writer that can do DC read/write, RW, DVD, r/w. but when i connect this to my laptop, it's being mapped as a Disk Drive in the device manager. can the experts advise what do i need to do to make it as a CD/DVD device as it should be?

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    edited February 2021
    CindyC

    If a usb is connected it will be detected and shown in device manager its common. try to burn the disk with rufus or any other software and check. if its not working then try to uninstall the driver and restart the computer. 


    Where to find CDDVD driver inside Device manager - Super UserFix for DVD drive not showing in Windows 10 8 or 7Fix for DVD drive not showing in Windows 10 8 or 7
    Accept if its Helpful.   B)
  • CindyC
    CindyC Member Posts: 4 New User
    Thanks , but it didn't work . there is no cd/dvd rom drive recognised, especially after i uninstalled hidden one. and is still showing under "disk drives". and i played all sort of CD, dvds, the device will run for a while then stops, but nothing pops up in the computer screen.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    CindyC said:
    Thanks , but it didn't work . there is no cd/dvd rom drive recognised, especially after i uninstalled hidden one. and is still showing under "disk drives". and i played all sort of CD, dvds, the device will run for a while then stops, but nothing pops up in the computer screen.
    Did you try to install it from acer site with snid and find option?

    https://www.acer.com/ac/en/US/content/drivers
    Accept if its Helpful.   B)
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    edited February 2021
    Using Device Manager bring up Properties; Details; Device Instance Path or Hardware IDs and let us know what it's finding. I'm not aware of an Acer branded external DVD but that doesn't mean they aren't out there... :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CindyC
    CindyC Member Posts: 4 New User

    this is what it looks like

  • CindyC
    CindyC Member Posts: 4 New User
    https://store.acer.com/en-sg/acer-usb-dvd-rw this is what i'm using connecting to my Acer Swift 3 
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    The drive shown in your Device Manager is an Intel internal SSD, not a DVD drive, and likely your system drive. There should be an entry under DVD/CD-ROM drives for the DVD.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.