Keyboard not working my laptop Aspire 3 A315-55G-5851

Denarian
Denarian Member Posts: 3 New User
My laptop Keyboard not working, but if you have external keyboard the external keyboard work, but if you touch any to the built in keyboard external keyboard not working also at also on screen keyboard not working, what is the the problem of my laptop? already attempt to change keyboard but the same happen. My laptop is Acer Aspire  3 A315-55G-5851

Best Answer

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi Denarian,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result. 

Answers

  • Jack22
    Jack22 ACE Posts: 4,167 Pathfinder
    @Denarian
    Try the below step and check

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

    BIOS default: power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart​

    Still if it did not work go tot device manager and uninstall the keyboard driver and restart the unit




    Click on 'Yes' if the comment answers your question!
  • Denarian
    Denarian Member Posts: 3 New User
    already than that step, and I already bring it to technicians and replace keyboard same happen to new replace keyboard, and technician return original keyboard,  if you touch any key in keyboard built in in laptop also external keyboard not working, 
  • Denarian
    Denarian Member Posts: 3 New User
    Jack22 said:
    @Denarian
    Try the below step and check

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

    BIOS default: power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart​

    Still if it did not work go tot device manager and uninstall the keyboard driver and restart the unit




    lready than that step, and I already bring it to technicians and replace keyboard same happen to new replace keyboard, and technician return original keyboard,  if you touch any key in keyboard built in in laptop also external keyboard not working, 
    Did this answer the question? Yes · No
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi Denarian,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result.