Switch 5 keyboards not working

Owenho
Owenho Member Posts: 4 New User
Hi, recently my keyboard not working at all, any update driver or what should I do ?

Thank you so much.

Owen 

Answers

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @Owenho
    Try to connect an external keyboard and go to device manager and uninstall the keyboard driver and restart the unit.
    If you dont have the external keyboard than try the below step

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.




    Click on 'Yes' if the comment answers your question!
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Owenho

    keep tapping f2 during the startup of the unit. it will take you to a page called bios. press f9 and hit enter, press f10 and hit enter. if the keyboard its working on this page then its not an hardware issue. if its not working on this page then its hardware and keyboard has to be fixed.
    Image result for bios
    Accept if its Helpful.   B)
  • Owenho
    Owenho Member Posts: 4 New User
    Jack22 said:
    @Owenho
    Try to connect an external keyboard and go to device manager and uninstall the keyboard driver and restart the unit.
    If you dont have the external keyboard than try the below step

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.




    Hi 

    Thank you so much, after try keyboard still not working. but when I take up the keyboard about 45 degree, it can works, not sure what is the issue. Anyone had this happened before?

    Owen
  • Owenho
    Owenho Member Posts: 4 New User
    christy1 said:
    Owenho

    keep tapping f2 during the startup of the unit. it will take you to a page called bios. press f9 and hit enter, press f10 and hit enter. if the keyboard its working on this page then its not an hardware issue. if its not working on this page then its hardware and keyboard has to be fixed.
    Image result for bios
    I unable to press anything during restart.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Owenho said:
    christy1 said:
    Owenho

    keep tapping f2 during the startup of the unit. it will take you to a page called bios. press f9 and hit enter, press f10 and hit enter. if the keyboard its working on this page then its not an hardware issue. if its not working on this page then its hardware and keyboard has to be fixed.
    Image result for bios
    I unable to press anything during restart.

    as soon as you see acer logo you have to keep tapping f2. or fn f2 for the page. since you said its working on 45 degree. check the heat vent. also it can be a simple loose connection inside the unit. 


    Accept if its Helpful.   B)
  • Owenho
    Owenho Member Posts: 4 New User
    christy1 said:
    Owenho said:
    christy1 said:
    Owenho

    keep tapping f2 during the startup of the unit. it will take you to a page called bios. press f9 and hit enter, press f10 and hit enter. if the keyboard its working on this page then its not an hardware issue. if its not working on this page then its hardware and keyboard has to be fixed.
    Image result for bios
    I unable to press anything during restart.

    as soon as you see acer logo you have to keep tapping f2. or fn f2 for the page. since you said its working on 45 degree. check the heat vent. also it can be a simple loose connection inside the unit. 


    It is getting worst and not working totally.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Owenho said:
    christy1 said:
    Owenho said:
    christy1 said:
    Owenho

    keep tapping f2 during the startup of the unit. it will take you to a page called bios. press f9 and hit enter, press f10 and hit enter. if the keyboard its working on this page then its not an hardware issue. if its not working on this page then its hardware and keyboard has to be fixed.
    Image result for bios
    I unable to press anything during restart.

    as soon as you see acer logo you have to keep tapping f2. or fn f2 for the page. since you said its working on 45 degree. check the heat vent. also it can be a simple loose connection inside the unit. 


    It is getting worst and not working totally.
    its the loose connection inside. contact the acer support or local tech to fix at early stage, try cleaning the keyboard try if you can after removing the outer panel. but if your not confident then check with support always.

    https://www.acer.com/worldwide/
    Accept if its Helpful.   B)
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Make sure the groove in the bottom of the tablet is clean, so the keyboard can click into place fully...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.