i have camera problem Predator PH315-53

Mtzim
Mtzim Member Posts: 6

Tinkerer

edited February 2021 in Predator Laptops
my camera is not working i tried many solution and did not fix it.
i need help with it.
Predator PH315-53
«1

Answers

  • Mtzim
    Mtzim Member Posts: 6

    Tinkerer

    edited February 2021
    Mtzim said:
    my camera is not working i tried many solution and did not fix it.
    i need help with it.
    Predator PH315-53

    @egydiocoelho @MaClane
    @brummyfan2
  • ByHicks
    ByHicks Member Posts: 8

    Tinkerer

    Is your laptop new? Did the camera work before? If yes, what could cause it stop working?
  • is the camera showing up in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    @Mtzim
     Did you try a factory reset on the unit?
    Accept if its Helpful.   B)
  • Mtzim
    Mtzim Member Posts: 6

    Tinkerer

    ByHicks said:
    Is your laptop new? Did the camera work before? If yes, what could cause it stop working?

    @MaClane MY LAPTOP IS NEW .
    AND YES THE CAMERA WAS WORKING BEFORE
  • Mtzim
    Mtzim Member Posts: 6

    Tinkerer

    christy1 said:
    @Mtzim
     Did you try a factory reset on the unit?
    i do not want to do it because it is going to delete every thing or last things and it takes so long to setup again

  • Mtzim
    Mtzim Member Posts: 6

    Tinkerer

    i get erro 0xA00F4244
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Mtzim said:
    i get erro 0xA00F4244

    try to unistal the antivirus. restart the unit and update the unit. check under privacy options. also update the cam drivers in device manger, 

    Accept if its Helpful.   B)
  • Also check if the camera works here: https://en.webcamtests.com/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • invador0007
    invador0007 Member Posts: 134 Skilled Fixer WiFi Icon
    It won't work most probably if it went off gradually because of wear and tear of webcam cable, if under warranty get it repaired or replaced otherwise good luck with spare parts availability in reasonable pricing.
  • Mtzim
    Mtzim Member Posts: 6

    Tinkerer

    @egydiocoelho
    NO I CAN NOT TO FIND I TRYED MANY THINGS BUT I DO NOT KNOW HOW TO FIX IT

  • George-Acer_Retired
    George-Acer_Retired Member Posts: 64 Devotee WiFi Icon
    Hi Mtzim,

    Did you try to update the camera driver. 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Mtzim said:
    @egydiocoelho
    NO I CAN NOT TO FIND I TRYED MANY THINGS BUT I DO NOT KNOW HOW TO FIX IT

    Try to do a refresh, if you dont want a reset. refresh wont delete the files. it will remove the apps alone. where you can reinstall them. 
    Accept if its Helpful.   B)
  • Check if the camera appears in the device manager and try to roll back the driver:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Mtzim,

    Try to do BIOS default.
  • bryangmz21
    bryangmz21 Member Posts: 3 New User
    edited June 2021
    Same problem here, I got this problem with my old and with my new one acer predator...i tried to reinstall from device manager, rollback drivers but I can't resolved it. I feel very upset because it's the 2nd time that Ihave the problem and I didn't found a clear solution....




  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi bryangmz21,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password


    4 Methods to Reset an Acer Laptop with Windows 7810 or Linux

    3 Ways to Reset Windows 10 Computer to Factory Settings  Password Recovery
    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • bryangmz21
    bryangmz21 Member Posts: 3 New User
    Easwar said:
    Hi bryangmz21,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password


    4 Methods to Reset an Acer Laptop with Windows 7810 or Linux

    3 Ways to Reset Windows 10 Computer to Factory Settings  Password Recovery
    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

    Hi Easwar,

    I followed step by step your recommendations but I still having the issue, with my old acer predator I resolved it formatting (literally deleting all and lossing my Custom SO), but I don't want to do the same process because this predator p315-53 is literally new and I want to preserve everything like was new.

    If I find a solution I will post it here.

    Thank you for your time.

    Greetings,

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi bryangmz21,

    Ok let's wait for the update. 
  • Is the camera showing up as a hidden device?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)