Keyboard stopped today

Fredly
Fredly Member Posts: 3 New User
drivers OK, filters off, rebooted, on screen keyboard OK,  not sure what to do next

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Fredly
    Did you reinstall the keyboard drivers in device manager. 

    Image result for keyboard drivers
    restart the unit. 

    Try for a bios default. press f2 as soon as you turn on the unit. press f9 and hit enter, press f10 and hit enter. 

    Image result for bios
    Accept if its Helpful.   B)
  • Fredly
    Fredly Member Posts: 3 New User
    I did uninstall and reinstall the keyboard driver and restarted - no change. I tried to get to the bios by restarting and pressing f2 but it didn't see the f2 input and I was unable to get to the bios.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Fredly said:
    I did uninstall and reinstall the keyboard driver and restarted - no change. I tried to get to the bios by restarting and pressing f2 but it didn't see the f2 input and I was unable to get to the bios.
    Check with fn f2
    Accept if its Helpful.   B)
  • Fredly
    Fredly Member Posts: 3 New User
    Thanks but fn f2 did not work 😢
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Fredly said:
    Thanks but fn f2 did not work 😢
    try a full factory reset. 
    1. Navigate to Settings. ...
    2. Select "Update & security"
    3. Click Recovery in the left pane. ...
    4. Click Get started under Reset this PC.
    5. Click Remove everything. ->just remove my files->Reset.
    6.  
    7. Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10
    Accept if its Helpful.   B)
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Fredly,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result.