My acer predator Helios 300 PH315-51 laptop screen is blinking purple continuous

manibhargavamanibhargava Member Posts: 6

Tinkerer

edited June 9 in Predator Laptops
i bought in 2019 and because of covid I couldn't able to use the warranty period and now I got this problem can the warranty is extended and what's the problem with the screen? 

FAQ & Answers

  • Jack22Jack22 ACE Posts: 2,873 Pathfinder
    @manibhargava
    Go the BIOS and check whether you see the same colors. In order to go to the BIOS turn off the laptop and turn it back on but as soon as you turn on the laptop keep pressing the F2 repeatedly so that it will take you to the BIOS. If you see the same colors than press F9 than press ENTER than press F10 and press ENTER your laptop will restart . Still if you have the issue than go to the device manager and uninstall the display driver and restart the unit and check
    Click on 'Yes' if the comment answers your question!
  • What is the exact model? Example an515-51-75kz. Have you checked the edp cable?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • manibhargavamanibhargava Member Posts: 6

    Tinkerer

    edited March 7

    In the bios also it is showing same and I uninstalled display driver but same screen appears.  Laptop model is acer predator Helios 300 PH315-51 i5 varient.

    Edited the content to hide sensitive information
  • Is your laptop under warranty? Have you checked the edp cable?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RoemerTFRoemerTF Member Posts: 7

    Tinkerer

    Do you have any update on this issue? I am having the same problem. I also have PH 315-51 i5 variant
  • manibhargavamanibhargava Member Posts: 6

    Tinkerer

    They asked me to change the display while I went and asked in service center. They are taking very long to get me a new display. 
  • manibhargavamanibhargava Member Posts: 6

    Tinkerer

    It's been 10 days and still they are saying it will take one more week to get me a new display
  • RoemerTFRoemerTF Member Posts: 7

    Tinkerer

    I also am currently having my display replaced, although I am not sure if it really is a display problem. The only thing that I did that might've broken my display is by overclocking it using CRU to get higher Hz, but I did this more than a year and a half ago and I reverted it back immediately. Did you try to overclock your display before?
  • NadeeraNadeera Member Posts: 6

    Tinkerer

    I have the same problem.

    my one is Predator PH315-51 i7 variant too.  it started only 2 days ago. any help plz?

  • EaswarEaswar Ally Posts: 1,617
    Hi Nadeera,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • NadeeraNadeera Member Posts: 6

    Tinkerer

    Easwar said:
    Hi Nadeera,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    i did it,, but still have same problem..
    when i connect the laptop to a external display it works fine.but my laptop display still blinking purple.
  • manibhargavamanibhargava Member Posts: 6

    Tinkerer

    I changed my display by going to service center but the new display brightness is lower than my previous one and when I asked them they said they changed the display with the same part number. So what I should do now? 
  • egydiocoelhoegydiocoelho ACE Posts: 75,226 Trailblazer
    have you tried to update your video card drivers?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • nickrand50nickrand50 Member Posts: 1 New User
    I have the same problem and it's fixed! thank


    Grass fed beef Oregon


  • manibhargavamanibhargava Member Posts: 6

    Tinkerer

    I have updated all the display drivers but still low brightness
  • egydiocoelhoegydiocoelho ACE Posts: 75,226 Trailblazer
    Have you checked the edp cable?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EaswarEaswar Ally Posts: 1,617
    Hi nickrand50,

    May I know how did you fix this issue. 
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