Screen issues start up - Predator Helios PH317-53

Hi there,

I have an issue with my: Predator Helios 300 PH317-52 with a GTX 1060 6GB.

Everything seems to be working fine, however occassionally when I start the laptop, the screen freezes up. The first time I thought the screen was defect, however after a minute or 2 the screen resetted and everything continued working. So far I have only had this issue with starting the laptop.

Do you expect this issue is with the Nvidia graphic card or does it use the intel GPU at startup or something else? I have added a screenshot.

The laptop has been completely wiped and reinstalled so it's not a virus.

Thx for the help.

Accepted answers

All comments

Jack22

@PhoenixNL
Try to do a clean boot and check
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Commodore_1995#

your model is ph317-52 or ph317-53? try disabling fastboot in the bios and fast start-up in power options.

PhoenixNL

@Jack22

Unfortunately that Link does not work for me.

@egydiocoelho

Mine is the PH317-52 with the 1060GB GTX.

Today it has been horrible. It actually did it after starting up as well.

PhoenixNL

Okay so I have tried a few settings. I am not a pro person with laptop settings but following feels strange for me:

When I disable the Intel Graphic card, the laptop will become super slow. I have tried to play COD4 and it lags completely. I find this strange because the GTX 1060 should be faster than the intel GPU? Also when I do this and try to open Nvidia centre, it wont load and says the Graphic card is not active???

Does Nvidia only work well with intel combined? It should be able to work without the intel card right?