Laptop stays at Acer boot screen if USB keyboard/Mouse is plugged in nitro 5 an515-53

penaxr
penaxr Member Posts: 2 New User
edited February 2021 in Nitro Gaming
Hello,
I have an acer nitro 5 an515-53 for the last year, everytime I reboot or power on if my usb keyboard and mouse are plugged in it will stay at the acer logo and wont boot into windows until I remove them. I tried re-installing windows 10 but its keeps doing in. 

any help please ?

Answers

  • Tachi13
    Tachi13 Member Posts: 135 Skilled Fixer WiFi Icon
    Hi @penaxr

    Please try doing a BIOS default when the usb keyboard is plugged in, tap F2 on the laptop's keyboard on boot, press F9 and Enter, then F10 and Enter. If it still stays at Acer screen while you're pressing F2 while the USB keyboard is connected, try removing the USB device and then try F2. Check if this fixed the issue. If not, unplug USB devices, go to Device manager, under USB drivers (Universal serial Bus), uninstall every USB Roothub and click restart on the computer, when restarting, connect the USB devices and check. Did you try with any other USB devices?

    Please share an update.

    Please click on "Yes" if this answered your question. 
    Please click on "Yes" if you find this answer helpful. :):)
  • penaxr
    penaxr Member Posts: 2 New User
    Did not change anything with both solutions.