Aspire A515-56 bluetooth mouse pauses every few seconds

cdragos573
cdragos573 Member Posts: 5 New User
I have an Aspire A515-56 notebook with Windows 10 64bit, BIOS 1.08 and latest drivers from acer support.
When using a bluetooth mouse, the connection stops every 20-60 seconds for about 1 second. There is no difference when the notebook is in use or idling.
I tried to repair the mouse, reinstall Intel Bluetooth Driver (AX201) from Intel Support, this didn't make any difference.
I used the same mouse on an older notebook and never had any issue.
Anybody has a solution for this issue?

Best Answer

  • JackE
    JackE ACE Posts: 44,775 Trailblazer
    Answer ✓
    Check if the BT mouse also shows up in the HumanInterface folder? What is the BT mouse model and number? Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,775 Trailblazer
    Open Device Manager. Click Bluetooth folder. Right click bluetooth mouse properties. Click power management tab. Uncheck box to  allow laptop to turn off mouse to save power. Jack E/NJ

    Jack E/NJ

  • cdragos573
    cdragos573 Member Posts: 5 New User
    Thanks for your answer.
    I checked Intel Bluetooth Adapter and also the mouse device (from Bluetooth category). Power Management tab is not visible for neither of them.
  • JackE
    JackE ACE Posts: 44,775 Trailblazer
    Answer ✓
    Check if the BT mouse also shows up in the HumanInterface folder? What is the BT mouse model and number? Jack E/NJ

    Jack E/NJ

  • also try disabling the wireless network and see if the problem occurs. Also check for other bluetooh devices near the mouse.
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  • cdragos573
    cdragos573 Member Posts: 5 New User
    In Human Interface folder there is Bluetooth HID Device. I unchecked "Allow laptop to turn off..." from Power Management tab.
    Now the mouse freezing problem is gone.
    Thank you!
  • cdragos573
    cdragos573 Member Posts: 5 New User
    also try disabling the wireless network and see if the problem occurs. Also check for other bluetooh devices near the mouse.
    As I said in the previous post, I solved the problem.
    I want to mention that I had problems at work with the bluetooth mouse disconnecting when there were many devices in use in the same room (15 bluetooth mice and 3 bluetooth headphones). The disconnect time was 10-30 seconds and happened once or twice every day.
    I couldn't find any way to solve this except work from home :)
  • JackE
    JackE ACE Posts: 44,775 Trailblazer
    Congratulations on your success!    :)   Jack E/NJ

    Jack E/NJ