Predator helios 300 battery issue

Options
ColourEve
ColourEve Member Posts: 1 New User
So I brought this laptop brand new near September. Since his last week I suddenly started having issues with the battery, for example it continuously flicking on and off charge for a few mins, being plugged in but not charging, and other stuff. 

Now it's refusing to charge at all, after last night it flickered for a bit, before not charging at all and now it's just continuously on critical battery without any sign of charging at all.

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    edited February 2021
    Options
    ColourEve

    1. Try to perform a simple power reset and check the issue.  Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.Image result for battery pinhole
    if you dont have pin hole just press and hold the power button for 12secs. 

    2. Try to do a battery driver installation. go to device manager>>> select the battery driver>>> right click on the driver and uninstall the driver>>>and restart the unit. Note: do not delete the drivers. just uninstall the drivers. 
    Image result for battery drivers
    3. Also try the below link.
    https://community.acer.com/en/kb/articles/140-calibrate-your-battery-using-acer-care-center
    Accept if its Helpful.   B)