I have lost my laptop - what do I do?

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BRITSCRIBBLER
BRITSCRIBBLER Member Posts: 2 New User
I lost my laptop when moving house recently (personally think it was stolen whilst staying at an air BNB in between houses).
Air BNB and removalists no help at all....
Laptop purchased in 2017 for $500 so not worth anything to anyone but I want the laptop back as it contains all my photos/docs etc.
Police can't report it without the serial number.
I have my original receipt, the set up guide and some sort of international warranty booklet. How do I find my serial number? What else should I do please?

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  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    I lost my laptop when moving house recently (personally think it was stolen whilst staying at an air BNB in between houses).
    Air BNB and removalists no help at all....
    Laptop purchased in 2017 for $500 so not worth anything to anyone but I want the laptop back as it contains all my photos/docs etc.
    Police can't report it without the serial number.
    I have my original receipt, the set up guide and some sort of international warranty booklet. How do I find my serial number? What else should I do please?
    Sad to hear.,

    I would suggest you to first contact Acer support in your region to check if they have any records of your system. If they do, then you can raise a complaint at local police.

    Here is the link for Acer support number: https://www.acer.com/ac/en/AU/content/service-contact
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  • BRITSCRIBBLER
    BRITSCRIBBLER Member Posts: 2 New User
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    Thank Rudy - I tried that. They couldn't/wouldn't help, suggested I contact the retailer I purchased from which I also tried and neither had the serial number ...
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    Thank Rudy - I tried that. They couldn't/wouldn't help, suggested I contact the retailer I purchased from which I also tried and neither had the serial number ...
    Do you have the original Box of this unit.? If yes, you can get the S/N on it. Sometimes the bill would contain the S/N too.. 


    Have you registered the unit in Acer website. If yes, you could login to Acer and check the registered units to get the S/N.

    There's an alternate but this is time taking, I suggest you to contact the store with the bill number to check what device and S/N was sold with that specific bill number.


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