Blank black screen during Zoom calls: Acer Swift 3 14in i5 8GB 512GB FHD Laptop

LauraMurray
LauraMurray Member Posts: 1 New User
I bought this laptop less than a month ago (on January 10th). Within a couple of weeks of owning it, the screen just started going completely blank and black whilst I was on work Zoom calls. The audio still worked and I could still hear my colleagues. They could still see and hear me. But I couldn't see them at all. It wasn't a result of clicking anything - it happened completely randomly. After a few minutes of this, me clicking random buttons on the keypad will get it to return. It's really disappointing as the majority of my work is done over Zoom, and I am now scared to make contributions because it is so disconcerting when it happens. Has anyone else had this issue? Are there any recommendations about how to prevent it? Thanks, Laura

Answers

  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Any chance the power settings is turning the screen off too soon?
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