How to fix screen freeze during driver update Aspire E1-572G??

Wolvex
Wolvex Member Posts: 2 New User
edited May 2021 in Aspire Laptops
My windows crashed when i updated my amd display driver (win 10, Jan 10 2021).
Now, when i reinstall win 10 and do the 1st Windows update my screen freezes and have to hard shut down. After this when i restart, my laptop freezes after it shows acer logo and then win 10 logo.
Can anyone help me fix this problem?

Answers

  • Jack22
    Jack22 ACE Posts: 4,072 Pathfinder
    @Wolvex
    If you have the win 10 installed than try to reset the unit once by removing all files and data and check on it
    Click on 'Yes' if the comment answers your question!
  • ramin301
    ramin301 Member Posts: 1 New User
    Wolvex said:
    My windows crashed when i updated my amd display driver (win 10, Jan 10 2021).
    Now, when i reinstall win 10 and do the 1st Windows update my screen freezes and have to hard shut down. After this when i restart, my laptop freezes after it shows acer logo and then win 10 logo.
    Can anyone help me fix this problem?

    hello when your updating ur diver you have to install 16.6.2 ver on win 10 /8.1 .  DO NOT INSTALL UPPER OR THE NEWEST LIKE VER 21 !
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Wolvex,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • Nguyenduchl
    Nguyenduchl Member Posts: 1 New User
    ramin301 said:
    Wolvex said:
    My windows crashed when i updated my amd display driver (win 10, Jan 10 2021).
    Now, when i reinstall win 10 and do the 1st Windows update my screen freezes and have to hard shut down. After this when i restart, my laptop freezes after it shows acer logo and then win 10 logo.
    Can anyone help me fix this problem?

    hello when your updating ur diver you have to install 16.6.2 ver on win 10 /8.1 .  DO NOT INSTALL UPPER OR THE NEWEST LIKE VER 21 !
    Thanks bro ramin301. I must register to like for you.
    Thanks you verymuch