Line down the middle ACER PREDATOR XB271HU

ArchonR42

Hello,
I have the same problem as the post below
Line down the middle, overlapping image — Acer Community

As requested:
"please create a new topic with the model number, first 10 digits of the serial number, a detailed explanation and specifications of the unit you have the monitor connected to, the settings being used and we will gladly discuss the issues you may be experiencing."

XB271HU
S/N: MMT4TEE002 (first 10 digits)
with the firmware : 20170106_0_2963_14

-----Monitor under warranty-----

as said in the post it would be necessary to have version 170904 to no longer have a problem

Single or dual screen same problem.
I'm using the DP connection.

What is the procedure to update this monitor ?

thanks

billsey

Updating the firmware on the monitor requires it take a trip back to a service center where the have the special connection boards needed...