My device hang. SF-314-57G-55TL.

ZY
ZY Member Posts: 1 New User
edited February 2021 in Swift and Spin Series
Hi. I'm using Acer Swift 3. The model name is SF-314-57G-55TL. The power button doesn't force shutdown and the pressing the keyboard or moving the mouse does not help too. I bought it in near end of 2019. Can someone please help me resolve this? 

Answers

  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @ZY

    In that case you can allow the laptop to drain the battery completely by itself. And after that you can connect the laptop back to the charger and you can check with it.

    Hope it will help you in some way.
  • Jack22
    Jack22 ACE Posts: 4,007 Pathfinder
    @ZY
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    Click on 'Yes' if the comment answers your question!