help

VancePlayz

So when i am playing a video game on my laptop all of a sudden my screen turns black as well as my monitor and it takes about 2 seconds to go back to normal but it kicks me out of my games then i have to reload into the game again. I thought it was maybe the video game doing it but then when i am not playing a game it happens out of know were. It doesn't get over heated because we bought a fan for under it cause I'm homeschool and in high school. all the drivers are updated and everything is updated please let me know what you guys think.

ragsak28

Hi @VancePlayz

You can try to reset the unit completely to it's factory defaults.

But doing this will remove all of your installed applications, personal files, stored documents, photos and media too.  

Make sure you have a backup of all mentioned above.

Reset Procedure:

To reset your PC

1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
   (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

2. Tap or click Update and recovery, and then tap or click Recovery.

3. Under Remove everything and reinstall Windows, tap or click Get started.

4. Follow the instructions on the screen.

Hope it will help you in some way.