My spin 5 (sp54n) is not recognising any connectivity devices, including WIFI and Bluetooth

AshMilnir
AshMilnir Member Posts: 6 New User
WIFI, Bluetooth, Ethernet etc. all say "not connected" in network settings. I have tried reinstalling the drivers, hard resets, and even running ubuntu desktop. Is there something obvious I could be missing?

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    What os are you running / troubleshooting :)

    So is it that no WiFi networks show when it scans, or it's able to see them and not connect
  • AshMilnir
    AshMilnir Member Posts: 6 New User
    Leostat said:
    What os are you running / troubleshooting :)

    So is it that no WiFi networks show when it scans, or it's able to see them and not connect
    This is on Windows - using ubuntu was only to try and get around any potential driver issues.
    It literally does not recognise that there is wifi hardware connected (code 45 in device manager)
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    WiFi and Bluetooth are on the same hardware, Ethernet is not. That sounds like the issue is in the network stack instead of in the hardware drivers. Try a SFC /Scannow to see if there's any Windows corruption issues.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • AshMilnir
    AshMilnir Member Posts: 6 New User
    billsey said:
    WiFi and Bluetooth are on the same hardware, Ethernet is not. That sounds like the issue is in the network stack instead of in the hardware drivers. Try a SFC /Scannow to see if there's any Windows corruption issues.
    just did that; it said there were no integrity issues.
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Code45 is usually when a PCI device is loose , or bawled. Worth trying to reaseat and remove and re install

    Does Ubuntu show it in lspci? Of not, the chip could be broke