SF514-55TA-54LP freeze problem

MichaelTS
MichaelTS Member Posts: 1 New User
I bought the new swift 5 (SF514-55TA-79EQ) window 10 home 64-bit on 17/12/2020, this laptop froze at any time.
For example, it freezes 3-4 times within 4 hours. It happens in a random manner, no matter the laptop is in active or idle mode.
I sent it to the repairing center on 21/1/2020, they just reinstall the window for me. The problem happens again 
undoubtedly, since they didn't find the root cause.
Did anyone have the same problem and report it yet? I found that there are several drivers are released on 21/1/2021 in support center, but no detail explanation was given about the update.
Not sure whether the update can fix the freeze problem.
I am very disappointed to the repairing service from Hong Kong - Mongkok branch, how can they just reinstall the window and not perform further testing. :(