NITRO AN515-52-50VR. help with an unusable machine (no full boot & black screen)

CatchyMonica
CatchyMonica Member Posts: 2 New User
Had a browse around your forum and tried other posters recommended actions but nothing so far.
2 year old NITRO AN515-52-50VR (i5 1050) bought new from PC world UK.
Shut down as normal & no prior indications of any faults whatsoever, like anything at all.
Power ON, KBoard lights up, fans run, no screen activity. After about 12 seconds reboots itself, Kboard lights on, fans run for about 3 seconds before stopping, no screen activity. And that's all, nothing else happens. Left in this state for 30 minutes (longest try). Have to hold the power button down to switch off.

Tried a soft reset.
Connected an external monitor to check display not faulty, no signal received by external monitor.
Tried a battery reset using the rear pinhole press and hold then fully charge up 'til the blue battery full indication lights.
Tried F2 to enter BIOS on first and following automatic reboot.
Removed both RAM sticks and tried rebooting with single RAM in first slot, second empty and alternately with both sticks.

Sent a message to Acer repair support and received the following reply:

To solve your issue, please follow the instructions given below: 

Please be advised your unit appears to be out of warranty, but at the moment we not processing chargeable repairs due to our workforce has been minimized to half as we are adhering to the pandemic restrictions as well as the Brexit situation we are unable to order parts needed for the repairs, we can contact us in Mid-February to process chargeable repair. My apologies for the inconvenience for any further assistance please contact us at 0371 760 1000.

Kind Regards,
Acer Group Support.

Regards,
Acer Support. 

So it looks like I'm stuck for a while and open to suggestions.
Thanks
CM


Answers