Laptop freezes periodically while watching video online Travelmate P214-52

CC8
CC8 Member Posts: 2 New User
edited January 2021 in TravelMate and Extensa
I have bought the Acer Travelmate P214-52 laptop last year and I've been using it for the past 4 months. During this time, I have encountered sudden unpredictable freezes whenever I watch a video online regardless of movies or series. Other times, my laptop will runs smoothly without a problem. But when it freezes, there's nothing I can do about it. The video image on the laptop will just keep freezing along with the endless buzzing noise. It's only until I have to force to restart my laptop by pressing the Power button.

I wonder if this happens to anybody before? What can I do to fix this issue once and for all? 

Answers

  • when the freeze occurs, does the windows event viewer record a specific error at the exact time the problem occurs?
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  • CC8
    CC8 Member Posts: 2 New User
    when the freeze occurs, does the windows event viewer record a specific error at the exact time the problem occurs?
    Hi @egydiocoelho, I'm actually not familiar with the Windows Event Viewer.
  • OK! First check if the problem occurs, when you update the drivers on the intel and nvidia website.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)