Can I return my laptop? Aspire 7

ElliottScott
ElliottScott Member Posts: 1 New User
edited January 2021 in Nitro Gaming
Hi, my name is Elliott Scott and I purchase an Acer Aspire 7 gaming laptop on July 9th, 2020. I bought this laptop as a good hybrid between gaming and a good laptop for school, I chose not to purchase a warranty as I had done the research and found that this was the laptop that I wanted to buy. This laptop seemed great had a nice graphics card good ram and the specs looked amazing. To say I have been disappointed in a huge understatement, The first thing was the battery life, I had looked on the Acer website and it said 8.5 hours then I asked someone is BestBuy and they said 10 hours, I put it to the test and I only got 5 hours at the lowest setting, second thing Computer randomly freezes and glitches at times which is very annoying and is not acceptable, 3rd for example when I set chrome to not open automatically it still opens like this computer really frustrates me because of how I was expecting so much from Acer as I had researched it but that did not come true.  Another huge problem with this computer is the fan, there is only 30 minutes of battery when gaming on medium settings, now to get back to the fan it is really loud and starts getting loud after barely even using the computer. I am hoping that a staff member or someone can help me out as I am wondering If I can get a refund from Acer for these errors and false advertisement. I am not writing this to try to ruin acers reputation or anything I am just a little upset and am wondering if there is any way I can get a refund. Thank You

Answers

  • batmalin
    batmalin Member Posts: 4,223 Guru
    Nobody here is able to answer this as we here are users like you. This forum is not an official Acer communication channel and it would be  better if you contact Acer directly.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • sri369
    sri369 ACE Posts: 2,883 Pathfinder
    edited January 2021
    Hi, my name is Elliott Scott and I purchase an Acer Aspire 7 gaming laptop on July 9th, 2020. I bought this laptop as a good hybrid between gaming and a good laptop for school, I chose not to purchase a warranty as I had done the research and found that this was the laptop that I wanted to buy. This laptop seemed great had a nice graphics card good ram and the specs looked amazing. To say I have been disappointed in a huge understatement, The first thing was the battery life, I had looked on the Acer website and it said 8.5 hours then I asked someone is BestBuy and they said 10 hours, I put it to the test and I only got 5 hours at the lowest setting, second thing Computer randomly freezes and glitches at times which is very annoying and is not acceptable, 3rd for example when I set chrome to not open automatically it still opens like this computer really frustrates me because of how I was expecting so much from Acer as I had researched it but that did not come true.  Another huge problem with this computer is the fan, there is only 30 minutes of battery when gaming on medium settings, now to get back to the fan it is really loud and starts getting loud after barely even using the computer. I am hoping that a staff member or someone can help me out as I am wondering If I can get a refund from Acer for these errors and false advertisement. I am not writing this to try to ruin acers reputation or anything I am just a little upset and am wondering if there is any way I can get a refund. Thank You
    I have a Nitro 7 - AN715-51 to be exact.

    1. You can extend battery life by turning off unneccessary software, and limiting CPU to lower values. I got about 6+ hours of watching videos on youtube and other lights at about 40% screen brightness. What were you doing when on battery? What do you also matters. Simply put, watching video off hard disk is lower power consuming compared to watching on youtube.
    Install a small freeware - battery bar. Enable it so it sits on your task bar and move mouse of it and it would show you the power being used when on battery. When connected to power it would show the charge rate, if charging.

    The discharge rate you see in my screenshot is high since i am connected to external monitor and my GPU is in use.
    When on battery with my battery save settings applied, this discharge rate is generally around 7000-8000 mW. It does go a little higher like 12k-13k, but thats only momentary.
    8000mW with battery full at about 56000 mWh = ~ 7 hours on battery.

    2. Randomly freezing and glitching... more details are needed here. What you mentioned is a generic statement. More specifics would get you better answers.

    3. Chrome opening automatically is a software issue - there is something in your Windows that is doing this. I have used a bunch of laptops and have 3 laptops at home right now, and none do this. Sorry to say, but this is purely a software (user) issue.

    4. Gaming almost never gives you battery - game are a power hog. Also depends on the kind of games you play. You play resource heavy games, 30-60 mins is the max you can get.
    If the fans are being loud when you are barely doing anything, open nitrosense and take a take a screenshot to show the CPU and GPU activity; these would show any activity on CPU and GPU.

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