Bluetooth suddenly stopped working. A315-56

cruciomysoul
cruciomysoul Member Posts: 2 New User
edited January 2021 in Aspire Laptops
Hi.
Bluetooth randomly stopped working during the day, and is now no longer found on device. I have an A315-56
After it stopped working, I installed any pending updates to see if that helped. It did not.
I followed instructions to ensure Bluetooth Support Service was working: 
However, I could not follow instructions to reset driver as it is no longer there:  
It does not show up when I click "show hidden", nor does it show up when I click scan. There is no option to turn Bluetooth On/Off in device manager any more.

I then tried installing driver from the Acer website, but still nothing.
 
Why is this happening? How do I fix this issue?

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Probably an errant Win10 update. Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Choose restore point with date/time stamp when the BT problems started. If it resolves the issue you'll have to use Microsoft's WinUpdate hide tool to temporarily block the update till a future update fixes it. Jack E/NJ

    Jack E/NJ

  • cruciomysoul
    cruciomysoul Member Posts: 2 New User
    JackE said:
    Probably an errant Win10 update. Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Choose restore point with date/time stamp when the BT problems started. If it resolves the issue you'll have to use Microsoft's WinUpdate hide tool to temporarily block the update till a future update fixes it. Jack E/NJ
    Thanks, will try this and let you know :) 
  • there is also a driver with an exclamation point. Can you check the error?
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