My acer predator helios 300 charging disconnects and reconnects when at 100% G3-572

A_TASKMASTER
A_TASKMASTER Member Posts: 5 New User
edited January 2021 in Predator Laptops
Model number is G3-572 (predator helios 300). When battery reaches 100% the charging disconnects for one second and then reconnects and laptop is back at 99% and charging. This keeps happening every 30 seconds. It only started happening today. Please help.

Answers

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello A_TASKMASTER

    I am sorry hear you are having  this issue, I recommend you try to reset your battery: 
    1. Unplug the AC power adapter.
    2. Press and hold the Power button down for 15 seconds. This will perform a software battery reset that may resolve the issue.
    If the problem persists, We recommend you to contact your local support for further assistance. 

    Best Regards, 
    Acer-Ingrid