Touchscreen not working SP314-54N, had to restart everytime to use it

Carly791
Carly791 Member Posts: 4 New User
edited October 2023 in Swift and Spin Series
I have a brand new Acer Spin 3. After the second time of using it, i have a problem with the touchscreen. Whenever you now first turn it on, it doesnt work. You have to restart the laptop to use the touchscreen function, very frustrating! Is this a problem that can be fixed or is it faulty? TIA.

[Edited the thread to add issue detail and model name]

Answers

  • What is the exact model? Example SF315-52-58VH. Does the same problem occur when disabling fast startup in power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Carly791
    Carly791 Member Posts: 4 New User
    SP314-54N is the model number i think. I havent tried anything at the moment - how do i disable fast startup? I havent even turned it on if that is it?
  • You can disable here:
    Turn On or Off Fast Startup in Windows 10  Tutorials
    Also check the driver and bios versions:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Carly791
    Carly791 Member Posts: 4 New User
    Thank you,  have checked all the above and it still does it. Should i return?
  • Did you really disable fast startup?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Carly791
    Carly791 Member Posts: 4 New User
    I have managed to do some more windows updates and it seems to be working now thanks.