Can't connect BT headphones to laptop (SWIFT 3)

SigridA

For over a year I have been trying to connect different bluetooth headphones to my laptop (SWIFT 3). I can connect my phone or TV, but not headphones. I followed all the steps from the Windows 10 problem fix, but no luck, uninstalled & reinstalled drivers. Are these the correct drivers for it? If I open the 'Intel(R) Wireless one, it does say the Device not started. Not sure it this could be the issue? If so, how can I fix it? Laptop has BT 5.0, headphones 4.2 & other one 5.0. 

Device USB\VID_8087&PID_0AAA\5&2976d6b4&0&10 had a problem starting.

Driver Name: oem14.inf

Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

Service: BTHUSB

Lower Filters: ibtusb

Upper Filters: 

Problem: 0xA

Problem Status: 0xC000000E

SigridA

After restarting the computer a couple of times the driver doesn't give that error anymore, but still no luck on connecting to my headphones.