image

Predator PH315-52 blue screen on battery

7ama7ama Member Posts: 55 Enthusiast
edited January 4 in Predator Laptops
Hello Everyone,
so when my Acer helios 2019 reaches below 10% of battery( sometimes on other 70 to 80%) my secondary monitor gets disconnected the dedicated graphics card stops working and if the battery is low it gives DXGKRNL FATAL ERROR blue screen.
I hope there is a fix for that cause honestly, it's the most annoying thing I faced using this laptop.
«13

FAQ & Answers

  • 7ama7ama Member Posts: 55 Enthusiast
    Weird how no is able to solve this blue screen 
  • Coqui13Coqui13 ACE Posts: 2,103 Pathfinder
    7ama can you please share, how were you able to fix it, so it might help other community users that might have same issue? salute

    ☑ No trabajo para Acer, soy voluntario.
    ☑ Para cerrar el tema, marque " aceptar como solución" la respuesta correcta que le fue de utilidad.
    ☑ Lo siento pero no se responde a preguntas de manera privada, debe abrir un nuevo tema en el lugar indicado del foro para que pueda recibir ayuda.

    ★★ ACE Pathfinder 2015-2019 ★★

  • 7ama7ama Member Posts: 55 Enthusiast
    Coqui13 said:
    7ama can you please share, how were you able to fix it, so it might help other community users that might have same issue? salute

    it never got fixed, I just disabled the discrete graphics card.



  • 7ama7ama Member Posts: 55 Enthusiast

    it never got fixed, I just disabled the discrete graphics card.


  • egydiocoelhoegydiocoelho ACE Posts: 70,975 Trailblazer
    edited February 4
    I am curious to see if I can solve this problem. I also have a PH315-52 with the same video card. Does this problem occur when you connect the monitor to the hdmi or DP port?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 7ama7ama Member Posts: 55 Enthusiast
    I am curious to see if I can solve this problem. I also have a PH315-52 with the same video card. Does this problem occur when you connect the monitor to the hdmi or DP port?
    I'm connected to a monitor most of the time and when the I remove the charger and the battery get somewhere near to 50%( sometimes 20%) this problem occurs.
  • 7ama7ama Member Posts: 55 Enthusiast
    I am curious to see if I can solve this problem. I also have a PH315-52 with the same video card. Does this problem occur when you connect the monitor to the hdmi or DP port?
    the blue screen is not the only problem after the blue screen when I try to turn it back on it gets stuck in the boot loop
  • egydiocoelhoegydiocoelho ACE Posts: 70,975 Trailblazer
    I suggest you try to calibrate the battery. Also try this suggestion:
    b) then, disable the wireless network card so that windows update does not update the driver.
    c) then, uninstall and delete these drivers, until they have the MICROSOFT BASIC VIDEO ADAPTER driver and then restart windows.
    d) windows will not update, as the network card must be disabled.
    e) then install the latest dch drivers and see if the problem remains
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 7ama7ama Member Posts: 55 Enthusiast
    I suggest you try to calibrate the battery. Also try this suggestion:
    b) then, disable the wireless network card so that windows update does not update the driver.
    c) then, uninstall and delete these drivers, until they have the MICROSOFT BASIC VIDEO ADAPTER driver and then restart windows.
    d) windows will not update, as the network card must be disabled.
    e) then install the latest dch drivers and see if the problem remains
    I'll give it a try and tell you the result later
  • 7ama7ama Member Posts: 55 Enthusiast
    I suggest you try to calibrate the battery. Also try this suggestion:
    b) then, disable the wireless network card so that windows update does not update the driver.
    c) then, uninstall and delete these drivers, until they have the MICROSOFT BASIC VIDEO ADAPTER driver and then restart windows.
    d) windows will not update, as the network card must be disabled.
    e) then install the latest dch drivers and see if the problem remains



    Just tried it and the discrete graphics stopped working after a while.

  • egydiocoelhoegydiocoelho ACE Posts: 70,975 Trailblazer
    What happens when you uninstall and delete the drivers and let windows update install the correct drivers?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 7ama7ama Member Posts: 55 Enthusiast
    What happens when you uninstall and delete the drivers and let windows update install the correct drivers?
    the monitor gets diconnnectd and as you said after restarting the driver shows as Microsoft basic adapter
  • 7ama7ama Member Posts: 55 Enthusiast


    And this is what happens  to the pixels in the center 
  • egydiocoelhoegydiocoelho ACE Posts: 70,975 Trailblazer
    edited February 5
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho ACE Posts: 70,975 Trailblazer
    OK! Activate the wireless network card and go to windows update. Windows update will install the correct driver.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 7ama7ama Member Posts: 55 Enthusiast
    OK! Activate the wireless network card and go to windows update. Windows update will install the correct driver.
    sorry, I mistakingly marked the comment as it worked. but it actually did not change anything.
  • egydiocoelhoegydiocoelho ACE Posts: 70,975 Trailblazer
    OK! Try restoring windows to a date before the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 7ama7ama Member Posts: 55 Enthusiast
    OK! Try restoring windows to a date before the problem.
    I did a fresh install of windows multiple times, and this problem has existed for a very long time ago and i don't remember when exactly it started.
  • egydiocoelhoegydiocoelho ACE Posts: 70,975 Trailblazer
    Can you check if updating the bios to version 1.12 solves the problem? Updating the bios is risky and I am not responsible for any damage.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
Sign In or Register to comment.

Who's Online1.2K

Acer-Laura
Acer-Laura
Cyriix
Cyriix
DaleArellano
DaleArellano
FrancescoFF
FrancescoFF
kirmgrauza
kirmgrauza
Olik
Olik
SohamKotkar
SohamKotkar
SudeepSingh
SudeepSingh
UnclePK
UnclePK
Yangski
Yangski
+1.2K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos