At a loss, bluetooth hearing aids connected, ??? no audio??? A515-54-513C

Tayliegh
Tayliegh Member Posts: 4 New User
edited January 2021 in Aspire Laptops
Aspire Laptop, Starkey Connexx bluetooth hearing aids are showing connected but no audio. I followed the directions for Window 10, but that was not working. I would like to stream my audio to my hearing aids is it possible without a streaming device? If so, step by step as to how for my accessibility to do my work without disturbing my family. 

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    Can you provide the exact model of the laptop and hearing aids? Example AN515-51-58VH
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Tayliegh
    Tayliegh Member Posts: 4 New User
    edited January 2021 Answer ✓
    Windows 10, Intel (R) Core (TM), i5-10210U CPU @ 1.60Ghz  2.11 GHz
    64 bit operating system   model:  A515-54-513C
    Starkey RIC over the ears- Livio Edge AI - Rechargeable Smartphone Compatible and Universal Connectivity, in the box it came with a user guide booklet for Thrive Hearing Control App

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    Can you provide the exact model of the laptop and hearing aids? Example AN515-51-58VH
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tayliegh
    Tayliegh Member Posts: 4 New User
    edited January 2021 Answer ✓
    Windows 10, Intel (R) Core (TM), i5-10210U CPU @ 1.60Ghz  2.11 GHz
    64 bit operating system   model:  A515-54-513C
    Starkey RIC over the ears- Livio Edge AI - Rechargeable Smartphone Compatible and Universal Connectivity, in the box it came with a user guide booklet for Thrive Hearing Control App
  • Tayliegh
    Tayliegh Member Posts: 4 New User
    model:  A515-54-513C

  • Your model comes with the AX201:

    Therefore, you must be able to send audio to other bluetooth devices. But the Starkey RIC over the ears- Livio Edge AI must also be able to receive audio. First, try updating your wireless network card drivers here: https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html
    Then, add the bluetooth device here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tayliegh
    Tayliegh Member Posts: 4 New User
    Thank you for understanding my issues... I did go to the intel link, yet there was an issue with the scan. Question, I was reading where other hearing aid users purchased an USB adapter, paired the hearing aids to it for streaming. Would that be probably my solution at the moment until technology catches up with accessibility for the hearing impaired? 
  • Joe9844
    Joe9844 Member Posts: 576 Seasoned Specialist WiFi Icon
    MOST of the hearing aids that are capable of streaming are NOT using bluetooth. They are using an Apple proprietary protocol --- "Made for iphone hearing aids".

    Those "made for iphone hearing aids" work only with iOS devices --- you CANNOT even use them with a real MacOS computer. Apple has a list of these hearing aid models using their Apple proprietary protocols.

    https://support.apple.com/en-us/HT201466