Can I use a TV as the monitor with my Chromebox CX13

I have attached a 3-4 year old Samsung smart TV to my new Chromebox CX13 or CXI3 with an HDMI cable. When the Chromebox boots up I see the Chrome logo centered on the TV screen. Then it goes away and I am left with a blank white screen. In the bottom left of the screen is a button (partly off screen) to shut down the device. To me, it looks like if I could zoom in I would see a search box or some other controls. It looks to me like I am seeing only a small part of what I should see. Sadly I can find no way to zoom in. Acer technical support thinks the Chromebox is defective. Shouldn't it be possible to use my TV?

Accepted answers

All comments

AdamVega

It should. Acer may have the right diagnosis.

billsey

In the ChromeOS you should be able to go to Settings; Device; Displays and verify the TV is recognized at the right resolution, likely 1920x1080.

ckendrick20

Thanks for your guidance. Sadly I don't have any access to the Chrome OS. I just see the Chrome logo on startup and then it switches to a white screen.

billsey

It sounds as if Acer support is right then. Is it new enough to swap with the vendor? That would be faster than having it go through the warranty process with Acer.

Quick Links

Top Members

Weekly

Puraw 335

StevenGen 160

RenanVilela 105

Alejandro_AC 100

Kno63 85

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™