Cannot Get Microphone Headset to Work on Acer Predator Helios 300 (PH315-53-72XD)

Options
IamTDR
IamTDR Member Posts: 13

Tinkerer

edited November 2023 in 2020 Archives
Hi
I read over a couple threads about users unable to get their microphone to work via the head phone jack.  I tried all the accepted solutions I could find from the thread, mainly making sure the realtek audio app is set to headset, but still the have the issue.  I tried the headset on another laptop (work laptop) and had no issue.  Tried another pair of headset and still the same issue exists.  Is this just a known problem with these laptops?  Seems the internal microphone works without issue.  Not sure if anyone ever found a solution to this problem.
Thanks in advance.
Currently under Sound settings, showing Output to be Headphones (Realtek Audio) and Input to be Microphone Array (Realtek Audio)   Headphone sound works as expected.

Answers

  • IamTDR
    IamTDR Member Posts: 13

    Tinkerer

    Options
    Used the Acer Chat session.  Acer said its hardware related issue and I should send in my laptop...
  • IamTDR
    IamTDR Member Posts: 13

    Tinkerer

    Options
    Found my only solution to continue using my headset on my Acer was to purchase a USB to 3.5mm jack.
    This is the one I purchased from Amazon and this worked for me.
    UGREEN USB Audio Adapter External Stereo Sound Card with 3.5mm Headphone and Microphone Jack for Windows, Mac, Linux, PC, Laptops, Desktops