Random Crashing (not related to GPU or Heat) PH315-51-78NP

Berken
Berken Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hello, My Laptop randomly crashes from time to time.  Unknown reason why it is... wondering if anybody has had this same issue.

Laptop has never been dropped, modded, etc.  Well taken care of - just started happening maybe 2 months ago.
It's always this big thick black bar on top, then very fuzzy blue looking screen.  Cannot do anything.  Can't alt+f4, can't shut the screen.  It remains like this until I hold the power button down.
No it doesn't have virus, it is not overheating.

I guess my 2 guesses would be - power adaptor is going bad?  Or ... the connector port to the monitor, any thoughts?

Answers

  • Berken
    Berken Member Posts: 3 New User
    The laptop is the 8750H edition...

    Acer Predator Helios 300 Gaming Laptop PC, 15.6" FHD IPS w/ 144Hz Refresh, Intel i7-8750H, GTX 1060 6GB, 16GB DDR4, 256GB NVMe SSD, Aeroblade Metal Fans PH315-51-78NP
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Check the event logs, see if there is any hints as to what's causing the crash. Under system and applications you may have things like "dwm stoped" followed by a driver crash or something (if it's software related)