black/blank/freezed screen after trying to upgrade RAM | Aspire 3 A315-21

BryanLorrandy
BryanLorrandy Member Posts: 6 New User
edited October 2023 in 2020 Archives
Hi guys, first of all I'd like to wish you all a Merry Xmas!



I've received it today and decided to give it a try, but I ended up with a black screen after booting my computer.

Then I tried to insert it in the slot and get it out of it several times while keeping the PC off: I managed to have a normal screen put a few seconds afterwards the screen freezed.

My question is: Is there a way to make this RAM module compatible with my motherboard? Maybe changing the CAS latency because that seems to be the only difference between the module I bought CAS 16 and the module soldered in the motherboard CAS 17 https://www.skhynix.com/eolproducts.view.do?pronm=DDR4+SDRAM&srnm=HMA851S6AFR6N&rk=30&rc=module

If so then how to do it please?

Thanks in advance!



Best Answer

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    It' should be compatible but it's not. YOU HAVE RECEIVED A BAD MODULE!!!!. Immediately return it to the vendor/seller as defective for an exchange or refund before the vendor's return policy period expires. Usually only a few weeks. Jack E/NJ.

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>> Is there a way to make this RAM module compatible with my motherboard? >>>

    No. Seems like you lucked out and got a lemon module. These sodimms should be fairly forgiving. It should've be a drop-in If it's specs are close to the DDR4 specs for this Hynix part number 'KN.8GB0G.046' or to any of the 8GB micron sodimms in this link

    Jack E/NJ
    '

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,480 Trailblazer
    Send this back like colleague JackE is suggesting, this RAM should work, this G. SKILL Ripjaws - F4-2400C16S-8GRS - DDR4-2400MHz CL16-16-16 1.20V 8GB (1x8GB) is a compatible RAM for your Aspire 3 A315-21, its the same as what Crucial is recommending for your Aspire 3 A315-21, see here: Memory RAM & SSD Upgrades | acer | aspire a3 | Aspire 3 A315-21 | Crucial.com 
  • BryanLorrandy
    BryanLorrandy Member Posts: 6 New User
    If this RAM stick really is compatible then why am I getting a freezed screen every time I put it in? In other words, what do I have to do to make it work, please? Thank you for your fast answers btw :)
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    It' should be compatible but it's not. YOU HAVE RECEIVED A BAD MODULE!!!!. Immediately return it to the vendor/seller as defective for an exchange or refund before the vendor's return policy period expires. Usually only a few weeks. Jack E/NJ.

    Jack E/NJ

  • BryanLorrandy
    BryanLorrandy Member Posts: 6 New User
    Okay, I'm gonna send it back to Amazon ASAP. Thank you very much for your advices! Happy Holidays! :)
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Good luck with the replacement. Unlike Samsung, Hynix and Crucial, Skill doesn't manufacture its own chips for the modules so it's hard to tell where they came from or quality control. Maybe that's why they're pretty chip? Jack E/NJ

    Jack E/NJ