Please help - Do I need to flash BIOS? New SSD not recognized Acer Predator G6-710.

Unconquered
Unconquered Member Posts: 23 Troubleshooter
edited February 2024 in 2020 Archives
Okay, so I'm using a fairly old Acer Predator G6-710.

So I recently just got a new SSD (Samsung 860 EVO), and when it's connected via SATA it is not recognized in the BIOS (says not installed, no other information)

In the device manager, it shows up as "Generic - SD/MMC/MS PRO USB Device", I've tried uninstalling and rebooting, same thing.

In Disk Management, it shows up as a removable device with no media, and while I can set a letter to it, it can't be initialized...

Tried multiple SATA slots and cables, including the quick swap bay.

Do I need to flash my BIOS?  And if so, how do I do that safely?

Best Answer

  • Unconquered
    Unconquered Member Posts: 23 Troubleshooter
    Answer ✓
    Unconquered said:
    billsey said:
    Do you have an alternate way to test the SSD? It sure sounds as if it isn't working...
    Never mind, I dropped it off at a friends and he tried it out, it connected and initialized no problem on his computer.  It's not the drive. 
    What the heck am I supposed to do now?
    Sorry to post on my own answer, but it's not letting me edit for some reason lol.

    The drive is now recognized and seems to be working after my friend initialized and formatted it.  Clearly there is something wrong with my BIOS, that it couldn't detect it before then, but, I'm not going to risk flashing since this seems to be working now.  Just wanted to provide an update to close out the topic.  Thank you for the information given.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    The acer website has this information:

    However, before updating the bios, inform the version of the bios that is currently installed.
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  • Unconquered
    Unconquered Member Posts: 23 Troubleshooter
    egydiocoelho said:
    The acer website has this information:

    However, before updating the bios, inform the version of the bios that is currently installed.
    Thank you for the quick reply.

    This is what my BIOS says I currently have:

    I have never updated the BIOS, and thus have no idea of how to do so.  I really don't want to brick my computer lol.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    I believe that nvme support will depend on the review of the motherboard. However, can you upload a photo from this guide?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • Unconquered
    Unconquered Member Posts: 23 Troubleshooter
    edited December 2020
    egydiocoelho said:
    I believe that nvme support will depend on the review of the motherboard. However, can you upload a photo from this guide?

    I'm not sure what guide it is you're referring to, but this is what my BIOS screen looks like for that tab.  Also noting that IDE isn't an option for me, only RAID and AHCI.


  • billsey
    billsey ACE Posts: 36,238 Trailblazer
    Do you have an alternate way to test the SSD? It sure sounds as if it isn't working...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Unconquered
    Unconquered Member Posts: 23 Troubleshooter
    billsey said:
    Do you have an alternate way to test the SSD? It sure sounds as if it isn't working...
    No, I don’t, I only have the one computer, and my region is currently restricting inter household visits so I can’t even take it to a family or friends place to test it :(
  • Unconquered
    Unconquered Member Posts: 23 Troubleshooter
    edited December 2020
    billsey said:
    Do you have an alternate way to test the SSD? It sure sounds as if it isn't working...
    Never mind, I dropped it off at a friends and he tried it out, it connected and initialized no problem on his computer.  It's not the drive. 
    What the heck am I supposed to do now?
  • Unconquered
    Unconquered Member Posts: 23 Troubleshooter
    Answer ✓
    Unconquered said:
    billsey said:
    Do you have an alternate way to test the SSD? It sure sounds as if it isn't working...
    Never mind, I dropped it off at a friends and he tried it out, it connected and initialized no problem on his computer.  It's not the drive. 
    What the heck am I supposed to do now?
    Sorry to post on my own answer, but it's not letting me edit for some reason lol.

    The drive is now recognized and seems to be working after my friend initialized and formatted it.  Clearly there is something wrong with my BIOS, that it couldn't detect it before then, but, I'm not going to risk flashing since this seems to be working now.  Just wanted to provide an update to close out the topic.  Thank you for the information given.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    Probably the ssd was not converted to gpt. But it should have appeared earlier. However, it is a good thing that your computer recognized the ssd.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

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