Can anyone help me figure out this heating issue? swift 5 SF515-51T-73TY

I bought an acer swift 5 SF515-51T-73TY about a year ago from Amazon. Due to an undiagnosable freezing issue, they decided to give me a replacement. I have my replacement but its also heating up similarly to when I had my previous PC. If I have the PC UNPLUGGED and I browse normally, which includes watching videos on YouTube, Netflix or just browsing the web, my highest core temp is 60 C. However, when I'm doing the same thing and I have my charger plugged in, the left side where the charger is plugged in gets really hot and I mean really hot, it goes all the way up to 97 C, is this normal? and if not, any advice? Its called a laptop and I can't put this thing in my lap when its plugged in.

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billsey

That certainly doesn't sound normal. Are you using the stock power supply? Is the plug seated fully into the socket (you should feel a slight click when seated)? What does Windows say about the battery status? It might be confused enough to try and continue charging when fully charged...

PotatoBandit

billsey said:

That certainly doesn't sound normal. Are you using the stock power supply? Is the plug seated fully into the socket (you should feel a slight click when seated)? What does Windows say about the battery status? It might be confused enough to try and continue charging when fully charged...

Yes its plugged in properly to both the PC and Outlet, as well as both power supplies I had for both PCs are what were given to me when I got both PCs, I didn't use any 3rd party chargers.

It gets hot regardless of battery status.

Merry Christmas !!

billsey

OK, let's look at those power adapters to make sure they are the right ones. They should show an output of 45W 19V. The connector on the end should be a 1.1x3.0x7.7mm, but that's hard to measure. Some third party adapters use 1.35mm for the center hole instead of 1.1mm and they can show problems due to the loose fit against the center electrode.

PotatoBandit

Adapter output is 19 V 2.37 A .. so if my basic physics is correct thats 45 W. As it relates to the dimensions of the connecter end ... I got nothing to measure it lol

billsey

Yeah, and it isn't easy to say the different 'wiggle' with that quarter millimeter difference is easy to feel.

PotatoBandit

billsey said:

Yeah, and it isn't easy to say the different 'wiggle' with that quarter millimeter difference is easy to feel.

Think Im gonna send it in for repairs and have them have a look at it, in all honesty I think it may just be the design or something

billsey

Let us know what they say...

PotatoBandit

billsey said:

Let us know what they say...

Ive been informed by tech support as long as the PC is working and its performing without issues then its fine, the heat is just as a result of poor heat dissipation due to the thin design of the laptop. It really is strange though, for a laptop that was truly meant for mobility and ease of use anywhere, I cant put it in my lap for too long.

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