Triton 300 PT315-52-75HH video system artifacts.

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jetigm
jetigm Member Posts: 15 Troubleshooter
Some times I see such an artifacts. They tend to appear after some inactivity by mouse I would say, it may be 30-120 min period. If to minimize and then restore application window they are disappearing. What is this? Hardware issue? Nvidia drivers issue?


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  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
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  • jetigm
    jetigm Member Posts: 15 Troubleshooter
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    Didn't tried games, I use my laptop as a workstation for CADs, they run ok and also 3DMark runs ok.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,767 Trailblazer
    edited December 2020
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    Did this problem occur after any windows update? Have you tried to restore windows to an earlier date than the problem? Does this problem only occur in chrome?
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  • jetigm
    jetigm Member Posts: 15 Troubleshooter
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    No. I have the laptop for about 2-3 months, Windows was the latest at that time, then each new update was applied and the problem appears all this period of time, not frequently but still. 80% of cases I saw these artifacts at the Opera browser, but also in Excel few times.
  • Commodore_1995#
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    I'm not sure if it will fix the problem. However, there are two versions of the bios referring to the display:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • jetigm
    jetigm Member Posts: 15 Troubleshooter
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    1.08 BIOS doesn't helped. And these artifacts appears at internal and external monitor as well.
  • ダージリン様
    ダージリン様 Member Posts: 88 Fixer WiFi Icon
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    does the artifacts appear in BIOS too?
  • jetigm
    jetigm Member Posts: 15 Troubleshooter
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    Never saw them in BIOS but I didn't spent much time in BIOS)
  • Commodore_1995#
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    Do you remember the approximate date when the problem appeared?
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • jetigm
    jetigm Member Posts: 15 Troubleshooter
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    Approximately since 2020-11-12.
  • Commodore_1995#
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    What happens when you restore windows for October or November?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • jetigm
    jetigm Member Posts: 15 Troubleshooter
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    Is there any different ways to test the system and figure out what is wrong?
    Currently I won't plan to restoring or reinstalling previous Windows builds. The problem don't make my work at laptop impossible, but ofcourse it shouldn't be present in such an expensive system.
  • Commodore_1995#
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    Try disabling the lcd overdrive on the predator sense and the g-sync on the nvidia control panel.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • jetigm
    jetigm Member Posts: 15 Troubleshooter
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    I think lcd overdrive and g-sync are disabled, I even don't have such a settings in predator sense and nvidia control panel and my external monitor don't support g-sync.
  • Commodore_1995#
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    The same problem occurs when reinstalling windows, pressing alt + f10 before the acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jetigm
    jetigm Member Posts: 15 Troubleshooter
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    When I installed Windows for the first time, I didn't noticed the problem during installation process and for some days after.
  • Commodore_1995#
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    OK! But does the problem remain after reinstalling windows again?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jetigm
    jetigm Member Posts: 15 Troubleshooter
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    Ok, for about a week from now and after updating nvidia drivers I didn't notice the problem, look like it is gone. I didn't try to reinstall the Windows. If it shows up again I'll post.