Why my Aspire 5 Ryzen 7 4700 shuts down when I plug charger?

eahmadli
eahmadli Member Posts: 1 New User
edited October 2023 in 2020 Archives
When I plug the charger into my new Aspire 5 Ryzen 7 4700U, it shuts down after approximately 5 minutesusage. It doesn't always happen, it happens when the laptop is doing something a little harder than usual, like opening more than 4-5 tabs in Google Chrome and the fan is working with higher speed than usual. I feel that the laptop is getting hotter and fan cannot really cool it, even though it is a new laptop. Any suggestions?

Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    Immediately return the machine to the vendor/seller as defective for a refund or exchange before the vendor's return policy period expires. Usually less than 2 weeks. Acer warranty service will take longer. Jack E/NJ

    Jack E/NJ