connect external monitor to a Swift SF315-41

IorPerry
IorPerry Member Posts: 4 New User
edited November 2023 in 2020 Archives

Hello, I have a notebook Acer swift 3 sf315-41 with a AMD Ryzen 5 2500I with Radon Vega Mobile 8.

My problem is if I try to connect an external monitor to the hdmi port I get the screen full of green snow and flashes. I have seen that by setting the "Timing Standard" to "CVT - Reduced Blanking" I can get an image, but still with snow and the screen flashes black sporadically.

I tried going to the BIOS hoping to find some options to improve the situation, and I saw that the gop is from 10rh October 2017, maybe it doesn't support modern monitors? is it possible to update it? or the video driver?

Answers

  • IorPerry
    IorPerry Member Posts: 4 New User
    The AMD is 2500U, no more support for this model? it not so old, and all the monitors I tried do not works
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    It sounds as if the cable is bad... Have you tried with a different one?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • IorPerry
    IorPerry Member Posts: 4 New User
    I did a lot of test, different cables and different monitors
  • IorPerry
    IorPerry Member Posts: 4 New User
    edited December 2020
    no help? I see that this model is still on the market, I saw somewhere that can be a problem of memory
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Yeah, if you have tried both different cables and different monitors then the problem is likely hardware. Are you still in warranty?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.