New computer wont start up PH315-53-72XD

STRIKERWWW
STRIKERWWW Member Posts: 4 New User
edited November 2023 in 2020 Archives
Hello everyone! A few days ago, I bought a brand new Acer Predator Helios 300 PH315-53-72XD off Amazon. Once I received it, I proceeded to unbox it and follow the setup instructions. I plugged in my charger and pressed the power button. When it turned on, after the Predator logo, it showed a "Your PC did not start correctly" problem. I literally didn't even set up windows yet and it already has a problem. I don't know what the problem is and I am not sure what to do. In advanced options, I can reinstall windows but I think I will lose all the Predator software and configurations that this computer comes with. And what if the problem is deeper than that? 

Best Answer

  • SilvaGi
    SilvaGi Member Posts: 277 Practitioner WiFi Icon
    Answer ✓
    Return and replace will be the best!
    Please Click Yes if Ive answered your question.
    Current: Custom Desktop Build (5800X, 16GB, 3070ti)
    Previous: Aspire 5 A515 44 R8RH
    (R5 4500u, 8GB, AMD Radeon Vega 6 iGPU)
    Previous: Nitro 5 AN515 55 (i7,16GB,1650ti)
    Thanks SilvaGi!

Answers

  • SilvaGi
    SilvaGi Member Posts: 277 Practitioner WiFi Icon
    Answer ✓
    Return and replace will be the best!
    Please Click Yes if Ive answered your question.
    Current: Custom Desktop Build (5800X, 16GB, 3070ti)
    Previous: Aspire 5 A515 44 R8RH
    (R5 4500u, 8GB, AMD Radeon Vega 6 iGPU)
    Previous: Nitro 5 AN515 55 (i7,16GB,1650ti)
    Thanks SilvaGi!