Acer Chromebook R13 Crashing Continuously After Update CB5-312T

10Handicap
10Handicap Member Posts: 3 New User
edited November 2023 in 2020 Archives
Ever since 12/17/20, when i ran the latest update (Version 87.0.4280.88), my Acer Chromebook R 13 crashes after 30 seconds to a minute, continuously.  I have: 
Rebooted
Hard reset
Powerwashed
Turned on and off wifi
Etc.

It has rebooted from the sign-in screen even with me doing absolutely nothing. 

I've had it 4 years now and have no problem buying a new laptop, but if anyone has any answers, all ears. 

Answers

  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Which model R13 do you have? It should be something like CB5-312-UD18...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • 10Handicap
    10Handicap Member Posts: 3 New User
    Model is CB5-312T
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Thanks, looking at the spec I don't see anything right off that could cause that issue. Are you sure the issue corresponded to the update? Is the crash exhibiting as just a reboot or does it flash any error up? Does it lock up for a while before the reboot or go straight into it?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • 10Handicap
    10Handicap Member Posts: 3 New User
    Yes, it started after i restarted to load the updates. 
    I log in, and after doing anything, often chrome, any random app, in the about section in my settings, everything freezes for about 5 seconds then reboots and back to login. No error messages
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Sounds like the OS load got corrupted then. You can do an OS reload by downloading it from Google to a thumb drive (I'd use a different system to do that), booting into recovery and using the downloaded image to rewrite what's there now.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Vinny2001
    Vinny2001 Member Posts: 1 New User
    Hello, Do the Chrome Recovery Utility. It fixed mine.
    I own qty 2 of these laptops and had the same issue. A new OS update happened around mid Dec 2020. Both computers starting freezing up constantly. My daughters use them daily all day at high school and were in a panic. Powerwashing did not help. After digging into it deeper, finding out about the OS update, doing lots of research.... I decided to wipe Operating System and do a fresh install of the OS using the USB flash drive. Its called Chromebook Recovery Utility. It DID FIX the issue with both of my Acer CD5-312T laptops. Unfortunately for me I bought two new laptops for my daughter for high school before I figured this out of the course of the week. 

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