How do I fix my predator Helios 300 laptop?

Flynnthoare
Flynnthoare Member Posts: 3 New User
edited November 2023 in 2020 Archives
I just got my laptop 4 hours ago. I set it up and everything was working fine. I decided to go into the predator sense application and I changed my power on logo from the predator logo to a jpeg image. I powered off my device, and now when I power it on no symbol shows up and it is stuck on a black screen. Please help and let me know if anyone else has had this problem 😥

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    When booting, does mashing all the f keys and del drop you into the UEFI? I can't remember if it's f4 f11 f12 or del
  • Flynnthoare
    Flynnthoare Member Posts: 3 New User
    When I tried booting it up, hitting all of these did nothing. I hear the fans going but the screen stays black. 
  • Flynnthoare
    Flynnthoare Member Posts: 3 New User
    Leostat said:
    When booting, does mashing all the f keys and del drop you into the UEFI? I can't remember if it's f4 f11 f12 or del
    Hitting the keys didn’t do anything. The fans are going on but the screen stays black. 
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Does an external monitor show, sorry I cant be .ore helpful :(!

    Other thought is if you DC the battery and the clock cell you may cause the laptop to 'lose' your image you set if it's only stored in the ram of the ueifi