My laptop screen is red and fuzzy Acer A315-21

Irene12
Irene12 Member Posts: 4 New User
edited October 2023 in 2020 Archives
I'm using Acer A315-21 almost 1 and a half year. Yesterday, my laptop do the update and shutdown. Next day, I turn on my laptop and its seem function normally, so I just turn off my laptop. When I turn on the laptop for second time, I found that the laptop screen is red and fuzzy.  I try to restart it but it still can't solve the problem :'(  Who knows the solution please let me know, I really appreciate it. :'(

Best Answer

  • Jason_Bourne
    Jason_Bourne Member Posts: 113 Skilled Fixer WiFi Icon
    edited December 2020 Answer ✓
    Irene12 said:
    Roll the VGA driver update back.

    Download the VGA driver for your laptop from Acer product support website, install it and see if it solves the issue
    I can't click the roll back driver :'( Which options I need to choose when go to Acer support website?
    https://www.acer.com/ac/en/US/content/drivers

    Enter your SNID here and it'll list the drivers for your laptop

    Find the VGA driver from the list and install it, then restart

Answers

  • Jason_Bourne
    Jason_Bourne Member Posts: 113 Skilled Fixer WiFi Icon
    Roll the VGA driver update back.

    Download the VGA driver for your laptop from Acer product support website, install it and see if it solves the issue
  • Irene12
    Irene12 Member Posts: 4 New User
    Roll the VGA driver update back.

    Download the VGA driver for your laptop from Acer product support website, install it and see if it solves the issue
    I can't click the roll back driver :'( Which options I need to choose when go to Acer support website?
  • Jason_Bourne
    Jason_Bourne Member Posts: 113 Skilled Fixer WiFi Icon
    edited December 2020 Answer ✓
    Irene12 said:
    Roll the VGA driver update back.

    Download the VGA driver for your laptop from Acer product support website, install it and see if it solves the issue
    I can't click the roll back driver :'( Which options I need to choose when go to Acer support website?
    https://www.acer.com/ac/en/US/content/drivers

    Enter your SNID here and it'll list the drivers for your laptop

    Find the VGA driver from the list and install it, then restart
  • Irene12
    Irene12 Member Posts: 4 New User
    Before that, I need to uninstall the previous VGA driver ? 
  • Jason_Bourne
    Jason_Bourne Member Posts: 113 Skilled Fixer WiFi Icon
    Irene12 said:
    Before that, I need to uninstall the previous VGA driver ? 
    Try installing the driver from Acer before uninstalling the current driver. It should replace the current driver w/o you manually uninstalling it
  • Irene12
    Irene12 Member Posts: 4 New User
    Irene12 said:
    Before that, I need to uninstall the previous VGA driver ? 
    Try installing the driver from Acer before uninstalling the current driver. It should replace the current driver w/o you manually uninstalling it
    It still can't solve my problem :'( anyways thank for you reply.