Acer sf314-57: Issue with microphone

System
System Member Posts: 4,562 Seasoned Practitioner WiFi Icon
edited October 2023 in Aspire Laptops
This discussion was created from comments split from: Isue with microphone in Swift 3, model swift sf314-54.

[Edited the topic title to include the topic issue.]

Answers

  • yvanm
    yvanm Member Posts: 4 New User
    What build of Windows 10 is your laptop running? I have a friend with a quite new Acer sf314-57 and I noticed last night that hers is still running the 1909 (fall 2019) version of Windows 10. Microsoft has held back the automatic update of her laptop to version 2004 (spring 2020) because of possible issues with the Conexant/Synaptic sound chipset on her machine.There are possibly good news in the newer Windows 10 build 20H2 (fall 2020) which is supposed to correct many bugs. At this point I have not found any specific information about the Conexant/Synaptic audio issues however and I have told my friend (located 3,000km) away to wait before forcing an update manually. I will update this post if I find more specific answers. The latest 20H2 build runs well on my wife's Acer Spin 5, but her laptop uses a Realtek sound chipset.
  • yvanm
    yvanm Member Posts: 4 New User
    No solutions from Microsoft so far for the Conexant/Synaptics driver compatibility issue: it has not been fixed for version 2004 and the problem remains in version 20H2. It is best to stay on Windows 10 1909 (fall 2019) for now. Some people have experienced BSOD (the Blue Screen Of Death) with system stop and memory dump after manually installing these updates. The only fixes at this point seem to be going back to an older version of Windows 10 (not always easy) or removing the Conexant/Synaptic sound driver forcing windows to use a generic built-in sound driver, but this also requires changes to the Windows Registry to prevent Windows Updates from reinstalling the Conexant/Synaptic driver as it is designed to do, which is not easy nor recommended. Hopefully your version of Windows 10 is 1909 (or earlier).
  • meslei33
    meslei33 Member Posts: 1 New User
    He only software program thing I can think of that might be wrong will be the underlying chipset drivers, which create the inner USB hus the camera is connected to like this. Does the microphone display up and paintings? That's additionally on the digital camera board.
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