My Acer Swift 3 - Model - SF314-55G keyboard is not working and typing " /'s"

vjthebison
vjthebison Member Posts: 8 New User
edited December 2020 in Swift and Spin Series
My Acer Swift 3 - Model - SF314-55G keyboard is not working and typing /'s where ever i place the cursor. So I need new keyboard to replace the current keyboard. I couldn't buy a new keyboard because it is unavailable in the market even in the acer showroom itself.
I'm little confused that this model is around 8-12months old but no spare availability in the market. How?????
Why acer is doing this to the customers???

So I request any buying availability of the keyboard for the above mentioned model.

Answers

  • Hi,
    You could try reinstalling the driver for the keyboard, go to Device Manager, expand Keyboards, right click Standard PS/2 keyboard and select Properties, move to Driver tab and uninstall the driver, reboot and let Windows install the driver.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    If the keyboard is really bad then I would suggest having Acer replace it under warranty... I you have damaged the keyboard, making it bad, then Acer support should be able to help you, albeit at a cost.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • vjthebison
    vjthebison Member Posts: 8 New User
    First Thank you (brummyfan2) for the response.

    The steps I did,
    1) I did uninstall the driver in Device Manager and let the windows re-install but failed.
    2) I tried removing hidden drivers shown in the Device Manager and that's also failed.
    3) After removing hidden drives and uninstalled the Standard PS/2 Keyboard driver and I started using External Keyboard and Mouse for a while but the problem still persists.
    4) I've updated the windows 10 to the latest update but it was not fixed.
    5) I've tried disabling the keyboard cable, /'s stopped but I couldn't be able to use the power button.

    Finally I have found the exact problem when I tried to remove the keyboard cable from the board, 
    It was the keyboard cable that's making the mess. 
    So, I need a new keyboard but I don't find it in the market and made an enquiry in Acer service centers too but no use...

    I wonder how it is not available in the Acer service centers because My laptop model is just between 10 to 15 months.

    If the keyboard is available in the Acer or any other possible option of the availability, it would be great.
    I hope Acer wouldn't let me regret buying their products.
  • vjthebison
    vjthebison Member Posts: 8 New User
    Thank you bro (billsey) for your response.
    I'm expecting them (Acer Support) to help me buying a new keyboard.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Make sure they know which language the SF314-55G is configured for, they have lots of different keyboards and you want to get the one that matches your use.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • vjthebison
    vjthebison Member Posts: 8 New User
    It is an English Keyboard. Any availability?
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Is it a silver or red case; with or without backlight; English US, Canada, UK, Australia, ...? As I said they have lots of different keyboards. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • vjthebison
    vjthebison Member Posts: 8 New User
    Its Black with Back light, English US.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    I don't see any entries for a black computer, just silver and red...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • vjthebison
    vjthebison Member Posts: 8 New User
    edited January 2021
    My Mistake, Sorry...

    Its a Silver Edition but keyboard is Black. Find an attachment which contains Keyboard Part Number.



    [Edited comment to delete personal or sensitive information]
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    OK, UPPER CASE ASSY - SILVER BL W/Keyboard SV3P_A80BWL SV3P Internal 13 Standard 83KS Black US International Acer legend, White Backlit, power icon, Media Key, 6B.H3UN5.001, the last bit is the Acer part number.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • vjthebison
    vjthebison Member Posts: 8 New User
    edited January 2021
    Yes bro. Is it available ? can u send me the purchase link?
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    You have to search on the number or description to find one that's available to your area.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • vjthebison
    vjthebison Member Posts: 8 New User
    I'm in Tamilnadu, India. I've searched a lot but I don't find this keyboard in my region. Could you please suggest any buying option? any availability in online?

    Day by day I'm losing my patients (Clients).
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    @vjthebison you should start a new thread and give all the information on the laptop. The full model number, the color of the case and the language of the keyboard. We can then look up the part number for you.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.