swift 5(SF514-55TA-79EQ) display problem

yk13
yk13 Member Posts: 1 New User
edited November 2023 in 2020 Archives
I bought the new 11th gen i7 swift 5 (SF514-55TA-79EQ) about two weeks ago. When I watch youtube videos, the screen would freeze and only a bar will play, it's hard to explain please watch the video. This only happens when I watch youtube, Netflix is fine. If I use an external monitor it is fine. I've already exchanged my first laptop but the second the laptop has the same problem. Has anyone experienced this problem? It is a manufacturing defect or something wrong with the software or drivers? 
https://drive.google.com/file/d/1THHDeVNx_e7pJGRI0nvlwSgk7jorLj4k/view?usp=sharing (video link)

Answers

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    The link doesn't work for me.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.