Manual and Downloads - Site down?

Drew2020
Drew2020 Member Posts: 1 New User
Is the Manuals and Downloads site down? It isn't recognizing my Serial Number, SNID, or Model Number. Also all of the dropdowns under select your device are all empty. 

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Looks like it. This also happened a few weeks ago. I'll see if I can rattle any cages to get  it fixed. Might not be easy on a weekend. Jack E/NJ

    Jack E/NJ

  • Mikael_J
    Mikael_J Member Posts: 1 New User
    I tried to register my old Extensa 5630, which I think I bought already in 2013, but the system won't recognize my serialnumber (although I used the Serial Number Detection Tool). So, is my laptop too old? Wrong date of purchase? Or what?
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Yes, beyond for warranty for the SNID.  Just enter extensa 5630 instead. It'll pop up like this.  Jack E/NJ

    Jack E/NJ