USB Port does not Work on Newly Purchased Acer Nitro 5 AN515-55

Nuradiva
Nuradiva Member Posts: 3 New User
edited March 2023 in Nitro Gaming
Hello
I just purchased new Acer Nitro 5 AN515-55. It has 2 USB port on the left side and 1 port on the right. After finished setting up the laptop, I tested every single USB port with my wired mouse and keyboard. To my surprise, only the USB port on the right side able to turn on and detect my devices. Meanwhile both USB port on the left side seems to not working. It even does not turn on the light on my mouse & keyboard let alone detect them. Any idea how to fix this issue? Thanks in advance.
[Edited the thread to add model name to the title]

Answers

  • the same problem occurs when connecting a usb stick or an external usb hard drive?
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  • Nuradiva
    Nuradiva Member Posts: 3 New User
    the same problem occurs when connecting a usb stick or an external usb hard drive?
    sorry I dont have any USB drive so I cant check that. I have USB hub/splitter and it also doesnt work on both USB on the left side. The lamp/power indicator does not turned on so I suspect might be related to power issue or something. 
  • Are there any drivers with problems in the device manager? Have you checked this cable?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Nuradiva
    Nuradiva Member Posts: 3 New User
    Are there any drivers with problems in the device manager? Have you checked this cable?

    Device manager works fine. Try to reinstall several times to no avail. I suspect its hardware issue. Thanks for the picture and video i will check it tomorrow with my friend. Cheers
  • OK! How long ago did you buy the computer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Igho
    Igho Member Posts: 1 New User

    Same iisue here. Even bought a replacement USB board, didn't work.