my Acer Helios Predator

its been about 3 weeks Acer never return my Helios Predator laptop.It usually takes 1-2 weeks. Acer repair center sent my computer to replacement center because they can't fix it but to replace the whole laptop. However I have been calling many people in Level 2 support , Stanel, Steven, Don etc.. and Everyone tells me to wait because they are busy. The next thing they tell me is to wait until they call me. They never do. I paid full cash $1300 for that laptop and no one is helping me. I'm sorry if this not the correct forum to post this but I need someone to guide me to the higher management . I got proof that I sent the laptop and it was signed by B william in Acer Support Center 1394 Eberhardt Rd, Temple, TX 76504. Everyone keeps transferring me to another person and the whole support level 1 are corrupted. I got Serial numbers, Case ID and everything to proof also the shipping label with FedEx. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX . I got warranty so there is no excuses.

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JohnJoe45

please help and do something

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Samuel-Acer

Hi @JohnJoe45,

I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.