my Acer Helios Predator

JohnJoe45
JohnJoe45 Member Posts: 2 New User
edited November 2023 in 2020 Archives
 its been about 3 weeks Acer  never return my Helios Predator laptop.It usually takes 1-2 weeks.  Acer repair center sent my computer to replacement center because they can't fix it but to replace the whole laptop. However I have been calling many people in Level 2 support , Stanel, Steven, Don etc.. and  Everyone tells me to wait because they are busy. The next thing they tell me is to wait until they call me. They never do. I paid full cash $1300 for that laptop and no one is helping me. I'm sorry if this not the correct forum to post this but I need someone to guide me to the higher management . I got proof that I sent the laptop and it was signed by B william in Acer Support Center 1394 Eberhardt Rd, Temple, TX 76504. Everyone keeps transferring me to another person and the whole support level 1 are corrupted. I got Serial numbers, Case ID and everything to proof also the shipping label with FedEx. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX . I got warranty so there is no excuses.

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Answers

  • JohnJoe45
    JohnJoe45 Member Posts: 2 New User
    edited December 2020

    please help and do something

    [Thread edited to remove inappropriate or personal content]
  • Samuel-Acer
    Samuel-Acer Moderator Posts: 703 Moderator

    Hi @JohnJoe45,

    I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

    Only your local support services can help you with this, the community is not an escalation channel, unfortunately.

    Note:  This thread will be now closed.

    Sorry for any inconveniences this has caused you,

    Regards,
    Acer-Samuel
This discussion has been closed.